> For the complete documentation index, see [llms.txt](https://sensecap-mx.gitbook.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sensecap-mx.gitbook.io/home/sensecap-gateways/sensecap-m1/m1-troubleshooting/network-related/network-configuration.md).

# Network Configuration

Having your network configuration setup correctly plays a major role. Please ensure you read all the details below to ensure proper configuration.

## **Unable to connect to the Internet?**

Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type as described below. In other cases, it may be because of a router configuration/network configuration or your connection is simply offline (no Internet). 

{% hint style="info" %}
**Note:** If you are not able to properly setup network configuration or the steps below do not work for you, please visit our >> [Official Discord Channel](/home/supports/ticket-system-official-discord.md) for further guidance.
{% endhint %}

### Troubleshooting Steps - Ethernet Connection

* [x] **Please check your Ethernet cables if not using Wi-Fi**: Make sure your Ethernet cable is securely plugged into the Hotspot from your router/modem. 
  * Blinking amber lights next to the Ethernet port on the Hotspot: Solid connection established.
  * If you do not see blinking amber lights in the Ethernet port, please try a different cable as cables over-time tend to fail.
* [x] **Check your Internet connection:** Please ensure that you are able to connect to the Internet from your location using your home computer/laptop/phone, on the same network. If you are unable to connect to the Internet, you will need to contact your Internet Service Provider (ISP) for additional assistance regarding your connection.

### Troubleshooting Steps - Wi-Fi Connection

* [x] **If you are using Wi-Fi:** Please confirm that you are able to connect to your wireless network with your WEP or WPA security password (aka, Wi-Fi password). If you do not know how to connect or access your wireless modem, you will need to contact the manufacturer of the equipment directly.
  * If you're unable to connect to the internet, power cycle your router. Unplug your Hotspot and router from your wall or power strip for 2 minutes. Then, plug them back in to see if you are able to connect to the Internet.

{% hint style="danger" %} <mark style="color:red;">**Relayed?**</mark> Follow these steps [here ](/home/sensecap-gateways/sensecap-m1/m1-troubleshooting/network-related/relayed-status.md)after ensuring proper Internet connection.
{% endhint %}