# Device Disconnected

## Device was disconnected when paring via Bluetooth

### Troubleshooting Steps

A compatibility issue occurs when you are using a Samsung phone newer than the S9. And there are 2 methods to solve this problem, choose one of them will do:&#x20;

1. Please try to connect with another phone or tablet, such as an Apple iOS device or older version.
2. Please try to format the existing SD card refer to the instructions by clicking [here](https://docs.sensecapmx.com/m1/troubleshooting/micro-sd-card-errors/format-existing-micro-sd-card).

![Error Device Was Disconnected - Helium App](https://3579718252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7YbcCgLCjFwfmsboPLCT%2Fuploads%2FFiGKy0qcEx798gCIySSk%2Ferror-device-disconnected.png?alt=media\&token=5f874b28-e2a4-4434-a7d6-beadde9a30fa)

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